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Terms and conditions

Last updated: 04 October 2023

By accessing or using dvvisa.com, you agree to be legally bound by these Terms. Please read this document carefully.

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between an individual user (“you” and “your”) accessing or using the website https://dvvvisa.com, the related domain names, software, and services (collectively, “dvvvisa.com”) and the owners and operators of dvvvisa.com, namely, Visa Advice LLC, a U.S. Licensed company, and YOYO TRAVELS, having a registered place of business at Office 601, Floor 6, Al Habtoor Business Tower, P.O. Box 215162, Dubai, The United Arab Emirates, and the license no. 916968 (“we,” “us,” and “our”). Dvvvisa.com is owned by Visa Advice LLC and is operated jointly by Visa Advice LLC and YOYO TRAVELS. These Terms apply to dvvisa.com only; the Terms do not apply to any third-party software, websites, and services integrated with dvvisa.com. You must agree to all provisions of these Terms to be eligible to access or use dvvisa.com. If you do not agree with one or more provisions of these Terms, you are not allowed to use dvvisa.com.

  1. Application
  2. Purpose of dvvisa.com
  3. Fees and Payments
  4. Intellectual Property
  5. Prohibited Use
  6. Records of Compliance
  7. Warranty Disclaimer
  8. Limitation of Liability
  9. Release
  10. Indemnification
  11. Term and Termination
  12. Governing Law and Disputes
  13. Final Provisions
  14. Contact
  1. Application
    1. Our services. Dvvisa.com provides information, guidance, and assistance about the preparation of Diversity Visa applications and their submission. If the functionality of dvvisa.com permits, dvvisa.com may also offer additional services such as Document Verification, Application Review, Interview Preparation, Application Tracking, Customer Support, Translation Services, Assistance with Supporting Documents, Updates and Alerts, and Professional Photo Preparation. Our services are delivered digitally (usually, via email) within the time frames specified on our website or communicated by us (usually, 7 working days). We do not deliver any physical products, documents, or materials.
    2. Application form. To apply for Diversity Visa Program, you must complete the application form available on dvvisa.com (the “Application Form”). When completing the Application Form, you will be asked to submit your personal details (e.g., full name, email address, phone number, and address), read our Privacy Policy, and accept these Terms. We reserve the right to decline the Application Form for any reason whatsoever, at our sole discretion. Each diversity visa application must be done and paid independently; therefore, if you wish to submit multiple applications, you will need to submit each Application Form separately and pay the applicable Fees (as defined hereunder) for each Application Form. The processing times for the Application Forms are up to 7 working days from the moment you send your Application Form to us.
    3. Eligibility. By completing the Application Form, you acknowledge and agree that:
      1. You have read the documents specified in section 1.2 and agree to abide by these Terms;
      2. You agree to comply with all provisions of these Terms and all applicable laws;
      3. You have the capacity to conclude legally binding agreements;
      4. You will provide full, complete, and accurate information, including personal data, and agree to amend it as soon as any changes occur;
      5. You will not provide any information that is false, misleading, defamatory, or erroneous;
      6. You are not under any type of judicial interdiction; and
      7. You are a human individual or an individual acting on behalf of a business entity, and not a machine (machine-generated Application Forms are not allowed).
    4. Authorisation. If you act on behalf of another person in accepting these Terms or submitting the Application Form, you warrant and undertake that you have the requisite power, authority, and necessary rights to act on behalf of that person and bind the person to these Terms. We are not responsible in any manner and bear no liability for your activities carried out without such authorisation.
    5. Identity verification. We reserve the right but are not under obligation to verify the Application Forms, including, without limitation, verifying the identity, location, payment methods, and email addresses. The verification may include requesting official documents (e.g., government issued ID) confirming your identity. You agree to supply us the requested information to keep your Application Form active. We reserve the right to temporarily suspend your Application Form during the verification process and reject the Application Form if the verification fails. The U.S. government authorities may also conduct verification of your Application Form or other documents at any time; we are not responsible for such verification.
    6. Suspension of the Application Form. We reserve the right to suspend or terminate any Application Form that provides false or misleading information or otherwise violates any provision of these Terms.
    7. Trade limitation. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of the USA.
  2. Purpose of dvvisa.com
    1. Your relationship with us. We provide dvvisa.com to facilitate the Diversity Visa (DV) application process. We do not intervene in the communication between you and the U.S. government authorities. Our responsibilities regarding DV applications are limited to facilitating the availability of dvvisa.com. By using dvvisa.com, you acknowledge and agree that the respective U.S. government authorities are solely responsible for processing DV Application Forms and providing any information or warranties related thereto. We are not liable for any direct, indirect, consequential, or inconsequential loss or damage that results from DV Application Forms and any transactions made between you and the U.S. government authorities as a result of your use of dvvisa.com.
    2. Fees, taxes and benefits. The users are responsible for:
      1. Paying all fees and duties related to their Diversity Visa (DV) application process, including the documents required for participation in the DV program through dvvisa.com; and
      2. Upon our request, cooperating with us in any audits by providing information and records related to their participation in the DV program through dvvisa.com or any documents requested or issued during the process.
  3. Fees and Payments
    1. The Fees. Your use of dvvisa.com and certain services provided by us is subject to the applicable service fees (the “Fees”). The Fees are specified on our website. By concluding a service contract with us, you agree to pay the Fees in accordance with the schedule of the Fees and the terms and conditions in force at the moment the service contract is concluded. The Fees remain valid for as long as (i) they are featured on dvvisa.com or (ii) as communicated by us. The Fees are subject to a change without prior notice to you.
    2. Taxes.Unless indicated otherwise,the Fees include all applicable sales taxes (e.g. VAT), levies, and other duties.
    3. Payment processing. Payments can be made by using a credit card. Visa or MasterCard debit and credit cards in USD will be accepted for payment. Once you make a payment, the confirmation notice will be sent to you via email within 24 hours of receipt of payment. Please note that multiple bookings or orders may result in multiple postings to the cardholder’s monthly statements. The cardholder must retain a copy of transaction records and our policies and rules. All payments are processed by our third-party payment processors. You are responsible for ensuring that all payment information is correct and the funds necessary for paying the Fees are available. You are also responsible for maintaining the confidentiality of your account. You shall not hold us liable for payments that are not processed due to your error (e.g., incorrect payment information), the failure of the payment processors to process the Fees, or if the payment is refused for any other reason.
    4. Cancellation. Once you submit your Diversity Visa (DV) Application Form and complete the payment for the required fees, cancellations are not permitted. DV visa applications sent to dvvisa.com cannot be cancelled under any circumstances. We kindly urge you to thoroughly review your DV visa application(s) before making payment.
    5. Refunds. Dvvisa.com does not provide refunds for any payments made. Payments made for our services are non-transferrable and non-refundable. Dvvisa.com will not refund payments for any services under any circumstances, regardless of whether the DV visa application(s) is/are selected for further processing or not selected in the DV program lottery. Selection or non-selection in the DV program is determined solely by the U.S. government authorities, and refunds are not applicable in any circumstances related to DV visa processing or program outcomes.
  4. Intellectual Property
    1. Our Content. Most of the content available on dvvisa.com, including all information, source code, data, logos, marks, designs, graphics, pictures, video files, sound files, illustrations, graphics, and similar (collectively, “ Our Content”) is owned by us, our partners, agents, licensors, vendors, and/or other content providers. Our Content is protected by applicable intellectual property laws and international treaties. You are not allowed, without obtaining prior written authorisation from us, to copy, distribute, make available, disassemble, make alterations, decompile, reverse engineer, translate, adapt, rent, loan, use, lease or attempt to grant other rights to Our Content to third parties, or use any manual or automated means to scrape any content available on dvvisa.com.
    2. The dvvisa.com brand. You may not use the brand, the word or figurative trademarks associated with dvvisa.com, us, or third-party trademarks without prior consent of a trademark owner. You are not allowed to use such brands and trademarks in any way that suggests that we sponsor, endorse, or associate with you without obtaining prior written consent from us.
    3. Third-party intellectual property. Some of the intellectual property assets, such as third-party trademarks, featured on dvvisa.com may be owned by other third parties. Such third-party intellectual property does not belong to us and it remains the property of the respective third-party proprietors.
    4. Copyright infringement claims. If you have any grounds to believe that any content available on dvvisa.com violates your or third party’s intellectual property rights, please contact us and express your concerns or request to remove the allegedly infringing content. We will reply to your copyright infringement claim as soon as possible but no later than 2 weeks. Before sending your claim, please make sure that you sign it and include information that would allow us to locate the allegedly infringing content.
  5. Prohibited Use
    1. When using dvvisa.com, you are required to follow our guidelines outlined in this section 5. Please be advised that we work closely with law enforcement and we report any inappropriate content that may infringe applicable laws.
    2. You are not permitted to use dvvisa.com in any manner that substitutes or contributes to the following activities (the list is representative and not exhaustive):
      1. Any unlawful activity, including violation of any laws, statutes, ordinances, or regulations;
      2. Fraud;
      3. Provision of false, inaccurate, or misleading information;
      4. Sharing content that depicts or incites others to commit acts of violence or may result in injuries, physical harm, and emotional distress;
      5. Spreading malware (e.g., viruses, worms, Trojan horses), spam, and other illegal messaging;
      6. Spreading ethnically, racially, or otherwise objectionable information;
      7. Sharing sexually explicit, nude, libellous, harassing, violent, defamatory, abusive, profane, vulgar, threatening, hateful, obscene behaviour and terrorism-related content;
      8. Advertising or encouraging the use of tobacco, alcohol, and any illegal substances;
      9. Copying, distributing, renting, reselling, modifying, compromising, damaging, disabling, impairing, and overburdening dvvisa.com;
      10. Interfering with or abusing other users of dvvisa.com;
      11. Using bots, scripts, and other automated methods; and
      12. Collecting and disclosing any information about the users of dvvisa.com.
    3. Reporting inappropriate content. If you think that some of the content available on dvvisa.com is inappropriate, infringes these Terms, applicable laws, or your right to privacy, please contact us immediately by email at [email protected].
  6. Records of Compliance
    1. You agree to create and maintain records that document your compliance with the Terms, including, but not limited to, payment obligations and compliance with immigration laws. Upon our request, you agree to provide copies of the said records to us or any third parties acting on our behalf. You are solely responsible for creating, maintaining, storing, and backing up your records. Nothing in these Terms is construed as a requirement for us to (i) monitor or assess your compliance with the Terms or the terms of the Application Forms or (ii) store, backup, retain, or grant access to the records.
  7. Warranty Disclaimer
    1. We provide dvvisa.com on “as available,” “as is,” and “with all faults” basis. To the extent permitted by the applicable law, we do not make any representations or warranties about the reliability, suitability, and accuracy, for any purpose, of dvvisa.com, any content featured on dvvisa.com, whether provider by us, the users, the U.S. government authorities, or by third parties, and hereby disclaims all warranties regarding dvvisa.com and its operation. It is your sole responsibility to verify and assess the fit for the purpose of dvvisa.com prior to using it and to decide whether or not dvvisa.com fits for the intended use.
    2. By using dvvisa.com, you acknowledge that we may use third-party suppliers to provide data processing, software, hardware, storage, networking, and other technological services. The acts and omissions of third-party suppliers may be outside of our reasonable control. To the maximum extent permitted by law, we exclude any liability for any loss or damage resulting from the acts and omissions of such third parties.
    3. Nothing in these Terms shall affect any statutory rights that you are entitled to as a consumer and that you cannot contractually agree to alter or waive.
  8. Limitation of Liability
    1. Unless otherwise excluded or limited by the applicable law, we will not be liable for any damages, including, but not limited to, incidental, punitive, special or other related damages, arising out or in connection with your use of dvvisa.com, the decisions made by the U.S. government authorities, any content made available through dvvisa.com, whether provided by us or by third parties, or any transactions concluded through dvvisa.com.
  9. Release
    1. You hereby absolutely and unconditionally release and forever discharge us and any and all participants, parent corporations, subsidiary corporations, affiliated corporations, insurers, indemnitors, successors and assigns thereof, together with all of the present and former directors, officers, agents and employees of any of the foregoing, from any and all claims, demands or causes of action of any kind, nature or description, whether arising in law or equity or upon contract or tort or under any law or otherwise, which you have had, now has or have made claim to have against any such person for or by reason of any act, omission, matter, cause or thing whatsoever arising from the beginning of time to and including the date of these Terms, whether such claims, demands and causes of action are matured or unmatured or known or unknown.
  10. Indemnification
    1. You hereby agree to indemnify, defend, save, and hold harmless us, our members, officers, directors, and other agents from and against all claims, liabilities, causes of action, damages, judgments, attorneys’ fees, court costs, and expenses which arise out of or are related to your use of dvvisa.com, the Application Forms, issued or refused visa applications, violation of the rights of a third party, failure to perform as required, or result from conduct while engaging in any activity outside the scope of these Terms before, during or after the termination of the Terms. This obligation of indemnification survives the expiration or termination of the Terms. You agree to cooperate with any and all litigation arising from or related to dvvisa.com or us, as appropriate.
  11. Term and Termination
    1. Term. The Terms shall commence on the day you accept the Terms and continue until terminated by us.
    2. Termination. We reserve the right, at our sole discretion with or without a notice to you, to terminate the Terms. The Terms shall be terminated automatically if you breach any provision of the Terms.
    3. Amendments. We reserve the right to modify the Terms at any time, effective upon posting of an updated version on dvvisa.com. Such amendments may be necessary due to the changes in the requirements of laws, standards, regulations, new features of dvvisa.com, or our business practices. We will send you a notification (if we have your email address) about any material amendments to the Terms that may be of importance to you. You are responsible for regularly reviewing the Terms on this page to stay informed. The modifications will be effective on the day they are posted. Your continued use of dvvisa.com after any changes shall constitute your consent to such changes. We also reserve the right to modify the services provided through dvvisa.com at any time, at our sole discretion.
    4. Survival. After termination of the Terms, the provisions of the Terms that expressly or by their nature contemplate performance after the Agreement terminates or expires will survive and continue in full force and effect.
  12. Governing Law and Disputes
    1. Dispute resolution. You agree to resolve any disputes arising out of or relating to these Terms by means of negotiation with us. If the dispute cannot be resolved by means of negotiation, the dispute shall be submitted to the courts in the UAE.
    2. Governing law. The United Arab Emirates is our country of domicile. These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflicts of law provisions.
  13. Final Provisions
    1. Age limitations. Dvvisa.com is not intended for use by persons under the age of 21. Parents or legal guardians of minors may use dvvisa.com for obtaining visas or ordering other services for minors. However, we do not conclude any service contracts or transact with minors. Customers using the website who are under the age of 21 shall not apply for the DV program via our website and shall not engage in transactions or use the website.
    2. Entire agreement. These Terms, together with the documents referred to therein, represent the entire agreement between you and us regarding your relationship with us.
    3. Waiver. A failure of either party to the Terms to enforce a provision of the Terms shall in no event be considered a waiver of any part of such provision. No waiver by either party of any breach or default by the other party shall operate as a waiver of any succeeding breach or other default or breach by such other party. No waiver shall have any effect unless it is specific, irrevocable and in writing.
    4. Assignability. You are not allowed to assign your rights under the Terms. We are entitled to transfer our rights and obligations under the Terms entirely or partially to a third party by giving a prior notice to you. If you do not agree to the transfer, you can terminate the Terms with immediate effect by stopping to use dvvisa.com.
    5. Severability. To the extent that any provision of the Terms is deemed unenforceable, all remaining provisions of the Terms shall not be affected thereby and shall remain in full force and effect.
    6. Force majeure. The availability of dvvisa.com may be affected by factors, which we cannot reasonably control, such as bandwidth problems, equipment failure, acts and omissions of our third-party service providers, or force majeure events; we take no responsibility for the unavailability of dvvisa.com caused by such factors.
    7. Prevailing language. The English language version of the Terms will be controlling in all respects and will prevail in case of any inconsistencies with translated versions.
    8. Electronic records. Any notices related to your use of dvvisa.com shall be delivered electronically and not in paper form. You hereby agree to receive the said notices in electronic form.
  14. Contact

Email: [email protected]

Phone number: +971 52 5518856

Postal address: YOYO TRAVELS, Office 601, Floor 6, Al Habtoor Business Tower, P.O.Box 215162, Dubai, The United Arab Emirates